FAQs

Platinum Tickets are in demand tickets to concerts and other events made available by artists and event providers through Ticketmaster. They give fans fair and safe access to sought-after areas and views in the house.

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What are Platinum Tickets?

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Platinum Tickets are in demand tickets to concerts and other events made available by artists and event organisers though Ticketmaster. They give fans fair and safe access to in demand areas at market driven prices.

Are Platinum Tickets resale tickets?

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No these are not resale tickets. Platinum Tickets are being sold for the very first time through Ticketmaster. The prices are adjusted according to supply and demand, similar to how airline tickets and hotel rooms are sold. The goal is to give the most passionate fans fair and safe access to in demand tickets, while allowing the artists and everyone involved in staging live events to price tickets closer to their true value.

Why can't I buy Platinum Tickets for certain events?

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Currently Platinum Tickets are not available for all events. Be sure to check Ticketmaster often as new events are continually being added.

How are my tickets delivered?

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It really depends on the event - we may use standard post, secure post or box office collection. If you live outside of the UK, it's likely that you'll be offered box office collection, as we may not be able to get the tickets to you in time through the post. Don't worry though, this will all be confirmed to you when you book.

What is the Current Price per ticket?

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The price you pay has been set using market-based pricing (based on supply and demand). Platinum Tickets were not purchased initially and then posted for resale; they are being sold for the first time through Ticketmaster Platinum on behalf of the artist or event provider.

Other amounts or fees may also be included in the Current Price, or may be added on top of the Current Price. If additional amounts are added on top of the Current Price, they will be displayed on the website before you complete your purchase.

Are there any other elements included with my Platinum Tickets purchase?

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Typically, there are no additional elements to a Ticketmaster Platinum Ticket purchase such as hospitality or merchandise. Please contact us in advance of making a purchase if you require any further information or clarification. As with all purchases with Ticketmaster, we are unable to offer a refund or exchange once a booking is confirmed unless the event is cancelled.

When are my tickets going to be dispatched?

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Ticketmaster Platinum aims to post all tickets within 7-10 days of the event date, unless stated otherwise at the time of your booking. If you have a confirmation number for your order, your tickets are likely on their way. If you have not received your tickets within 48 hours of the event, please contact customer service as soon as possible.

UK Mail Customers - If you have selected delivery through standard post, please allow 7- 10 days.

Some types of tickets have posting restrictions, including:

International Mail Customers - If we can't post the tickets to you in time, delivery through the post will not be an option in the booking process, and international customers will be asked to pick up tickets at the box office.

Can I change my delivery address after booking?

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How do I change the address on a previous booking?

In order to change the billing address to which your tickets are due to be sent to you must contact us at the earliest possible convenience with the last 4 digits on your card used for purchase and your order number so we may put a hold on your tickets being dispatched to the wrong address.

Why can't I see my Platinum orders in My Ticketmaster?

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You will not be able to see your Ticketmaster Platinum orders in the My Ticketmaster section of the Ticketmaster site. Please refer to your confirmation email for event details or Contact Us with questions.