About Ticketmaster Platinum
What are Platinum Tickets?
Platinum Tickets are in demand tickets to concerts and other events made available by artists and event organisers though Ticketmaster. They give fans fair and safe access to in demand areas at market driven prices. Platinum tickets are ticket-only purchases and prices are subject to change at any time.
Are Platinum Tickets resale tickets?
No these are not resale tickets. Platinum Tickets are being sold for the very first time through Ticketmaster. The prices are adjusted according to supply and demand, similar to how airline tickets and hotel rooms are sold. The goal is to give the most passionate fans fair and safe access to in demand tickets, while allowing the artists and everyone involved in staging live events to price tickets closer to their true value.
Why can't I buy Platinum Tickets for certain events?
Currently Platinum Tickets are not available for all events. Be sure to check Ticketmaster often as new events are continually being added.
How are my tickets delivered?
It really depends on the event - we may use standard post, secure post or box office collection. If you live outside of the UK, it's likely that you'll be offered box office collection, as we may not be able to get the tickets to you in time through the post. Don't worry though, this will all be confirmed to you when you book.
What is the Current Price per ticket?
The price you pay has been set using market-based pricing (based on supply and demand). Platinum Tickets were not purchased initially and then posted for resale; they are being sold for the first time through Ticketmaster Platinum on behalf of the artist. Other amounts or fees may also be included in the Current Price, or may be added on top of the Current Price. If additional amounts are added on top of the Current Price, they will be displayed on the website before you complete your purchase.
Are there any other elements included with my Platinum Tickets purchase?
Typically, there are no additional elements to a Ticketmaster Platinum Ticket purchase such as hospitality or merchandise. Please contact us in advance of making a purchase if you require any further information or clarification. As with all purchases with Ticketmaster, we are unable to offer a refund or exchange once a booking is confirmed unless the event is cancelled.